Clermont Top 10 UK Workplaces: London Stays Soar 2026

Key Points

• Clermont Hotel Group rises to 8th place in Great Place To Work UK’s Top 10 Best Workplaces for 2026 in the super-large company category, up from 46th.
• Achieved an 85% score on the anonymous Trust Index survey, reflecting high employee trust, engagement, pride, and camaraderie.
• Recognition highlights how investing in employee wellbeing directly improves guest experiences in London hotels.
• Operates around 16 hotels, over 4,000 rooms, and 100+ meeting/event spaces across London, including brands like The Clermont, The Cumberland, Royal Horseguards, and Thistle Hotels.
• The Academy, located at The Tower Hotel, delivered 48,000 hours of training last year—a 140% increase—covering guest communication, leadership, mental wellbeing, and apprenticeships from Level 2 to Level 7.
• Leadership views this as endorsement of their ambition to lead London hospitality through people-focused culture.
• Great Place To Work UK’s managing director praises the group’s supportive culture that enhances guest stays.

London (Britain Today News) March 13, 2026 – London is celebrating Clermont Hotel Group’s leap into the UK’s Top 10 Best Workplaces for 2026, with its 8th place ranking in the super-large company category proving that prioritising employee wellbeing is reshaping guest experiences across the capital. Colleagues from its London hotels drove this success through an anonymous Trust Index survey, scoring 85% and signalling a culture of trust that translates into warmer, more intuitive stays for visitors.

The accolade, announced by Great Place To Work UK, underscores how the group’s focus on respect, listening, and authenticity fosters environments where staff thrive—and guests benefit.

Why Has Clermont Hotel Group Surged to 8th in UK Best Workplaces 2026?

Great Place To Work UK confirmed Clermont Hotel Group’s dramatic rise from 46th to 8th place in the UK’s Best Workplaces rankings for 2026, as detailed in their official announcement. The assessment hinges on three pillars: trust, pride, and camaraderie. Clermont Hotel Group’s elevated Trust Index score of 85% demonstrates a workplace where employees feel respected, heard, and empowered to bring their full selves to work.

As reported across hospitality coverage, this external validation reinforces the group’s long-term ambition to dominate as London’s leading hotel operator. Leadership at Clermont Hotel Group has emphasised that blending employee wellbeing with exceptional guest service forms the bedrock of their strategy.

“This recognition feels like proof that investing in people is directly transforming the way guests experience the capital,”

colleagues from its London hotels stated in group communications.

Great Place To Work UK’s managing director highlighted organisations on the list for creating thriving experiences. They specifically singled out Clermont Hotel Group for its supportive culture, noting it consistently delivers better outcomes for hotel guests.

How Does Employee Trust Drive Better Guest Stays in London?

The 85% Trust Index score from the anonymous employee survey reveals growing engagement among staff at Clermont’s London properties. This culture, which prioritises colleague care, increasingly shapes guest interactions—from personalised front-desk service to seamless event hosting.

Clermont Hotel Group positions itself as guest-centred, promising

“all kinds of extraordinary, for all kinds of people.”

Teams are trained to recognise that different travellers—long-haul leisure seekers or corporate delegates—need tailored experiences. This philosophy anchors future stays in human connection, moving beyond mere physical amenities.

Internal reporting shows this approach yielding results, with leadership linking the workplace accolade to intuitive, warmer guest encounters across the capital.

What Role Does The Academy Play in This Transformation?

A pivotal element is The Academy, Clermont Hotel Group’s dedicated learning and development centre at The Tower Hotel in London. It features a high-spec classroom and mock reception area for realistic front-of-house practice.

The curriculum mixes face-to-face masterclasses, virtual sessions, practical workshops, and toolkits. Employees sharpen skills in guest communication, problem-solving, leadership, and mental wellbeing. Last year, The Academy clocked 48,000 hours of learning—a 140% jump from the prior year—signalling heavy investment in service excellence.

Complementing this, the group partners with accredited providers for apprenticeships. These span Level 2 Production Chef to Level 7 Accountancy, building expertise from back-of-house to front-line roles. Such initiatives ensure staff deliver standout service tomorrow’s travellers expect.

Which London Hotels Fuel Clermont’s Top 10 Success?

As one of London’s largest owner-operators, Clermont Hotel Group manages about 16 hotels, over 4,000 rooms, and more than 100 meeting and event spaces. Its portfolio includes iconic brands: The Clermont, The Cumberland, Royal Horseguards, and Thistle Hotels.

These properties cater to diverse guests, from international leisure visitors to business event attendees. The group’s messaging stresses personalised service, with training emphasising intuitive interactions that make stays memorable.

This scale, combined with people-first policies, propelled the 8th-place ranking. Employees’ high trust levels mean they engage more deeply, enhancing everything from check-ins to conference deliveries.

What Makes Clermont’s Culture Stand Out for 2026?

Great Place To Work UK’s framework evaluates how organisations foster trust and belonging. Clermont Hotel Group’s 85% score reflects colleagues feeling valued and authentic at work—key to the super-large category leap.

Leadership views the ranking as endorsement of their vision: a supportive environment yielding superior guest service. As the managing director of Great Place To Work UK noted, top-listed firms like Clermont cultivate cultures that

“create experiences where people can thrive,”

directly benefiting hotel patrons.

The surge from 46th to 8th underscores sustained efforts, including expanded training via The Academy and apprenticeships.

How Is Training Evolving for Hospitality Careers?

The Academy’s growth—delivering 48,000 hours last year—highlights commitment. Practical scenarios prepare staff for real guest scenarios, while apprenticeships offer recognised qualifications.

This builds long-term careers in hospitality, leisure, and travel, ensuring skilled teams drive guest satisfaction.

Why Is This Recognition Transforming London’s Hospitality Scene?

Clermont’s ascent signals a broader shift: workplaces investing in people yield tangible guest benefits. The 85% trust score and 8th ranking affirm that employee engagement powers intuitive, personalised London stays.

With 16 hotels serving varied travellers, the group’s philosophy—

“different guests need different things”

—shines through trained teams. Partnerships and The Academy position Clermont for leadership.

As London evolves, this people-driven model sets a benchmark, proving happy staff create extraordinary guest experiences.