It was only this week, Express.co.uk reported a Windows 10 update was causing login issues for Microsoft Outlook, Teams and OneDrive. And now, hot off the heels of that Windows 10 debacle, news has broken (literally) of another problem plaguing PC users related to the same update. Yikes.
Google Chrome users on Windows 10 have reported a nightmarish problem, which sees the hugely-popular web browser crashing constantly – with the app sometimes refusing to launch entirely, untitled windows or tabs appearing and extensions crashing abruptly. Users who are suffering from the issues have been confronted with an error message reading: “click this balloon to reload the extension”.
However, unlike other Windows 10 update issues, the offending patch this time around wasn’t released by Microsoft. This time around, the problematic update was pushed out by Google itself, with numerous people on social media and forums being hit with the problem.
On a Google forum, one affected user wrote: “My Chrome is no longer launching. Well, it launches, but my webpages crash, new tabs crash, even trying to load settings or bookmarks, that webpage crashes. The application doesn’t crash, just the webpages. I’m not sure what’s going on. I ran sfc /scannow in CMD to no avail, I ran a Memory Diagnostic which came up dry. I reinstalled Chrome, and rebooted to nothing.”
While another posted: “I have the same issue and have been searching for solutions on the internet for an hour when I came across this thread. Maybe this is a widespread issue? I feel a little relieved now tbh cause I tried all those suggested solutions but none worked”.
And on Reddit another posted: “All my extensions including tabs are crashing, found a post, that maybe EAF+ is the problem, but didn’t change anything. I also tried disabling all extensions and sandbox, same answer.Chrome sites (Settings, …) are also crashing. Reinstalling also didn’t do anything, hope someone will find out, what is wrong.”
Thankfully, as Microsoft-focused blog Windows Latest has reported, it looks like Google is on the case. A product expert from the firm posted to the official Chrome forum stating that the issue has been caused by the “user data directory”.
A fix will hopefully be released to the stable channel shortly. But in the meantime, you can try out the following fix…
• Ensure your Sync data is accurate at https://chrome.google.com/sync and passwords appear at https://passwords.google.com
• Close any open Chrome instance
• Open File Explorer and navigate to: %LOCALAPPDATA%\Google\Chrome\User Data
• Delete the “Local State” file from the directory (ensure you have a backup!)
• Re-Open Chrome
This fix was outlined on the Google Chrome Help page by a gold product expert. However, only those that have enabled Chrome Sync are advised to follow these steps.
The Chrome product expert said: “The following workaround will re-create the user-profile directory. Warning: This can result in you losing important information such as passwords, bookmarks and site data, if you have not enabled Chrome Sync then I do not suggest proceeding any further, remember take a backup of the directory first (passwords may not be backed up)!”
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