Festive drinks are tricky to get right.
They should be simple – chuck a festive flavour and a load of sugar in a hot beverage, top it with a tiny gingerbread man or put it in a Christmassy cup, and youre done.
And yet were often left with drinks that taste like heated up syrup, coffees that arent quite festive enough, and hot chocolates that dont live up to the hype.
McDonalds is one of the brands thats fallen foul of the festive beverage trap.
One of the drinks on their Christmas menu is the Millionaires Latte, which they describe as a large shot of delicious Arabica bean espresso, blended with a caramel biscuit flavour syrup and steamed organic milk from UK dairies. Topped with a swirl of chocolate cream and a caramel drizzle.
Sounds nice, right?
But sadly, a lot of customers dont think the reality of the drink quite matches up to the image in the McDonalds advertising.
In the promotional material, the latte has a glorious peak of chocolate cream artfully drizzled with caramel sauce.
In reality… not so much.
Disappointed customers have taken to Twitter to share photos of their lattes, accusing the brand of false advertising and asking them what theyre playing at.
@McDonaldsUK I just bought your new Millionaires Latte cause, lets face it- picture looks AMAZING. Go to have a look at it two minutes later after leaving drive thru. Wheres ma frickin cream?!? Thats what sold it! pic.twitter.com/UV2oAxy8VT
— Amanda (@SkullyRox) November 17, 2018
There seem to be two common complaints: the first that theres no cream on top when opening up the lid, and the second that the cream sticks to the lid and gets yanked off.
McDonalds suggests that the cream is actually served with the drink, but it may have melted by the time you settle in and lift the lid.
As with any cream on top of a hot drink, if left for a period of time, our swirl of chocolate cream and a caramel drizzle will blend into the latte, a spokesperson told Metro.co.uk.
Most of our customers are loving it too much to leave it that long, but if it does melt then youll still get all of the great flavours, just combined with your drink instead of on top.