Oh, we do love a good cake disaster.
Todays cake-related mishap isnt rude, its just a bit, um, disappointing.
In preparation for his son Masons third birthday, Shane Hallford headed to his local Woolworths store in Tamworth, New South Wales, Australia, to ask for a frog themed cake.
Mason loves frogs, you see, so Shane imagined they could decorate a cake to look like a big green frog, with the number three to show off his age.
I went down to the store three days before my sons birthday to order the cake, says Shane. I explained to them we wanted a frog theme, as my son loves frogs.
They told me it could done, no worries at all. He wrote down everything I said and said it would be ready by Sunday morning. I was very excited to see it.
On the day of Masons birthday, Shane went to pick up the cake. He paid $49AUD (£28) and took it home without opening the box, trusting that inside would sit the frog cake of his dreams.
When he arrived home, he and his wife Amy opened the box.
What was inside was… not impressive.
Rather than a frog shaped from cake or a detailed icing sketch, the cake simply had an iced on smiley face and the number three.
Shane and Amy were not impressed.
It would have taken five seconds to do, said Shane.
Amy was very upset, as our guests were arriving in a couple of hours. We thought we would have to try and bake something else.
I decided to just ring Woolworths to see if they could fix it. I explained the situation but was told that they didnt “decorate” cakes.
“They have other pre-made cakes for sale that all looked lovely, so I thought they would do a good job.
They do this every day for a living. Surely, they could have done something better than this.
Thankfully, Shane and Amy were able to seek help from another cake decorator who saved Masons birthday cake twenty minutes before guests arrived.
Mason enjoyed eating the repaired cake, so it wasnt too much of a disaster.
A cake is an integral part of any childs birthday party, says Shane. You want a nice one, so youre able to remember it and take photos.
I was most disappointed with just the lack of effort. It seemed like they didnt even care.
It was a disgrace. I will never be buying cakes from Woolworths again.
A spokesperson for Woolworths said: Were sorry to have disappointed the customer with our cake decorating, particularly on such a special day for the family.
Weve been in contact with the customer to apologise and provided them with a $50 AUD giftcard.