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HMV will honour gift vouchers as business goes into administration

Music retailer HMV has become the first high street casualty after Christmas as the appointment of administr..

By admin , in England , at December 29, 2018

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Music retailer HMV has become the first high street casualty after Christmas as the appointment of administrators was confirmed.

The business will continue to trade while options are explored, including a potential sale, KPMG said.

Gift vouchers for HMV will be honoured so long as stores continue to trade, administrators have said.

FILE: HMV Retail faces going into administration for the second time in six years LONDON, ENGLAND - JANUARY 15: Racks of CDs are displayed for sale at the HMV music and video shop in Piccadilly on January 15, 2013 in London, England. Management have announced that administrators have been called in which may put the 4350 staff at risk. HMV was founded in 1921 has 239 stores in the UK and the Republic of Ireland and has struggled to compete against online retailers. (Photo by Peter Macdiarmid/Getty Images)

HMV has collapsed for the second time within six years (Picture: PA)

The retailer appointed KPMG following a tough Christmas – HMVs second collapse into administration this decade.

The company operates from nearly 130 stores across the UK – including nine Fopp stores – and employs 2,000 permanent staff.

Back in 2013, administrators faced an angry backlash after customers found their vouchers and gift cards became worthless overnight.

It is unusual for administrators to honour gift vouchers and they do not normally give refunds for them either.

But, after protests, the then-administrators Deloitte said gift cards would be honoured.

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Will Wright from KPMG said: Over the coming weeks, we will endeavour to continue to operate all stores as a going concern while we assess options for the business, including a possible sale.

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Customers with gift cards are advised that the cards will be honoured as usual, while the business continues to trade.

The appointment of administrators was confirmed following a hearing before a High Court judge on Friday evening.

Speaking before the appointment of administrators, Alex Neill from Which?, said: Its a worrying time for everyone when a company goes into administration but for customers, its important to remember that your consumer rights may be affected.

If you have recently bought anything from HMV, you may not be able to claim a refund or exchange the item if the company ceases trading.

If you have gift vouchers you should try to spend these in-store as soon as possible.

If you are planning to shop in HMV and intend to buy something worth more than £100, make sure you use a credit card as youll be able to make a claim against your credit card company under Section 75 of the Consumer Credit Act if anything goes wrong.

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